FAQs
Frequently Asked Questions
Orders & Delivery
Orders are processed quickly, so changes or cancellations may not be possible. Please contact us immediately at info@swagintl.com.
Once your order is shipped, you’ll receive an email with tracking details.
USA: 3–7 business days
International: 7–21 business days
Delays may occur during sales or adverse weather conditions
Yes, we ship to selected international destinations. Fees and delivery times vary by location.
Returns & Refunds
Unused items in original condition can be returned within 14 days of delivery. Please see our Returns Policy page for details.
Email info@swagintl.com with your order number and reason for return. Our team will assist you.
Refunds are processed within 5–10 business days after we receive your return.
Payments
We accept credit/debit cards, Stripe, PayPal, and Klarna/Afterpay (if available).
Yes. We do not store card details. All payments are processed via secure, PCI-compliant providers.
Product Related
Use our Women, Men, and Kids Size Guides on the website.
Some items may be restocked. You can sign up for notifications on product pages.
Yes. We sell only genuine and licensed products.
Account & Membership
No. Guest checkout is available. Creating an account allows order tracking and saved addresses.
Click “Forgot Password” on the login page and follow the instructions.
Gift Cards & Vouchers
Yes, digital gift cards are available and redeemable at checkout.
Only one voucher can be used per order unless stated otherwise.
Other
Email: info@swagintl.com
Hours: Monday – Sunday, 10:00 – 19:00 (USA time)
Suite 416
400 North Sam Houston Pkwy
Houston, TX 77060
USA
Currently, we operate online only.